Team Coaching

Team coaching is a systematic process that enables a team to function as more than “the sum of its parts”, by clarifying its mission and improving its external and internal relationships.

Why Team Coaching?

Organisations need a different, more effective approach to team interventions to succeed in the 21st Century. Team coaching has been shown to be that new effective approach as it provides the foundation for optimal design and development of team context, conditions and processes - key enablers of effective teamwork. Furthermore, team coaching focuses on systematically increasing and maintaining the quality of engagement internally and externally, resulting in high performing teams.

Team Performance Diagram

team performance curve

Indeed, team coaching is a pivotal organisational development tool of successful Fortune 500 companies. These leading organisations understand that the era of stable, consistent and predictable roles, functions and competencies has been overtaken by a faster, technologically advanced, interconnected and inclusive economy

While many organisations, leaders and consultants believe that team-building exercises and focusing on interpersonal relationships are the key to achieving team performance, research has shown a different story. Sustained performance improvement is best achieved through a team coaching approach, whether delivered from within the team by a team leader or by an external coach.

Some examples of organisational scenarios where team coaching have made the difference between success and failure include mergers & acquisitions (M&As), restructures, matrix management, virtual working and cross-cultural projects. Without the expert intervention of a team coach, teams are left to grapple with the new realities of the volatile, uncertain, complex and ambiguous (VUCA) 21st Century workplace, such as:

  • Increased social complexity and interconnectedness
  • Conflicting philosophies, perspectives and options
  • Changing or unfamiliar organisational cultures
  • Shifting employment positions, roles and locations
  • Unfamiliar policies, practices and processes
  • Growth of virtual working
  • Information overload
  • Problem-solving inertia

These challenges can lead to team dysfunctions such as: absence of trust, fear of conflict, lack of commitment, avoidance of accountability and finally, lack of attention to results, all of which result in poor performance.

Benefits of Team Coaching

At ProVeritas Group, we combine our global experience and evidence-based knowledge from leaders in Organisational Couching such as Peter Hawkins (from Henley Business School, in the UK) and the Coaching Psychology Unit at Sydney University, among others, to provide customised team coaching programs for sustained high performance. We achieve this by helping teams build five team disciplines (Hawkins, 2014) that are essential to all types of teams.

Elements of a High Performing Team

Team Disciplines Characteristics, Skills & Behaviours
Commissioning Team has appropriate range of complementary skills. Team has clear mandate from the wider organisation as well as those it reports to. Members achieve team goals and are rewarded for collective performance above individual goals.
Clarifying All members can articulate and own the team purpose and agreed goals. There are clear actions with accountability and follow-through. Team works towards goals in effective manner.
Co-creating There are clear ways of working together. Mutual accountability for own and collective goals. High level of morale and commitment. Team makes use of diversity with everyone being engaged and involved. Meetings are focused, supportive and energising.
Connecting Team members can engage employees at all levels. Team relates well to all key stakeholders. Each team member can represent the whole team. Team scans its stakeholder environment and changes needs and perceptions accordingly.
Core learning Team regularly attends to its own development as a team and to the individual development of its members. All team members give real-time feedback and provide support and challenge to each other.
Sustained High Performance Dynamic, adaptive, solutions-oriented and results-driven. Outcomes are better than any individual could have arrived at by themselves.

What is Team Coaching?

Team coaching is a systematic process that enables a team to function as more than “the sum of its parts”, by clarifying its mission and improving its external and internal relationships. This is therefore different to (team) leadership coaching, or coaching individuals in a group setting.

At ProVeritas Group, we also describe team coaching is a learning intervention designed to increase collective capability and performance of a group or team through application of coaching principles such as assisted reflection, analysis and motivation for change.

The systematic process of team coaching can generate sustained high performance for all types of teams, for instance: Senior Leadership Teams (SLTs), Executive Teams, Project Teams, Virtual Teams, among others.

The business literature is replete with definitions of group/team process dynamics e.g., life cycle of groups/teams, norms, cohesiveness, flexibility, groupthink, conflict, creative abrasion, etc. There is also a plethora of psychometric tools and models claiming to achieve high performing teams once organisations make the investment.

However, as we know from reported concerns from CEOs, HR Directors and other organisational leaders, it takes more than just obtaining informational reports and a few off-site meetings to achieve the high levels of team performance necessary for a competitive advantage in the 21st Century.

As such, organisations are turning to experienced team coaches who possess the right combination of competencies and capabilities to design and deliver team coaching programs. Required competencies, capacities and capabilities to be possessed by effective team coaches include:

  • Inquire, listen, diagnose, explore, act, review
  • Deep practical understanding of systemic realities (e.g., interpersonal dynamics, power, politics, connecting system levels, specific organisational context),
  • Self-awareness and listening to collective team
  • Self-ease and tolerance of ambiguity
  • Staying in the partnership zone
  • Taking appropriate leadership
  • Transcultural engagement – working across differences: gender, ethnic groups, age/generations, different functional loyalties, position in hierarchy, etc.
  • Ethical maturity
  • Sense of humour and humility
  • Develops coaching capacity in others

Interested in Achieving High Performing Teams?

For initial information about program structures, please view the Investment section on our website. If you are interested in enhancing your team’s effectiveness, please let us know how we can help by completing the form on the Contact Us page.

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Ruby has given me the tools I need to effectively navigate my career, manage work/life balance, manage stress effectively, understand the different behaviours at play with others and how to manage this for success and how to determine what’s relevant as opposed to noise.

Oracle Australia

Director of Key Alliances
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Ruby is a highly effective coach and an eloquent speaker and workshop facilitator. Her leadership development workshops are both engaging and informative. I always received highly positive testimonials and feedback from program participants.

UNSW Business School

LEAD and I-LEAD Program Director